Effective Date: 1.6.2024
Doggy Dash AU is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, you consent to the collection and use of your personal information as described in this policy.
1. What Personal Information We Collect
We may collect personal information that is reasonably necessary for our business operations, including:
- Name, address, phone number, and email address
- Payment details (for purchases)
- Order history and transaction details
- Delivery and billing address
- Interactions with our website, including IP address, browsing history, and shopping preferences
- Any other information you provide voluntarily (e.g., when contacting us)
2. How We Collect Your Information
We may collect your information through:
- Our website (e.g., online forms, cookies, and analytics tools)
- Direct interactions (e.g., phone calls, emails, or social media)
- Transactions and purchases
- Third-party service providers (e.g., payment processors, shipping providers)
3. How We Use Your Information
We use your personal information to:
- Process and fulfill orders
- Provide customer service and support
- Manage returns, refunds, and exchanges
- Send order confirmations and shipping updates
- Improve our website, products, and services
- Communicate with you regarding promotions, offers, and updates (where you have consented)
- Comply with legal obligations
4. How We Disclose Your Information
We may share your personal information with:
- Third-party service providers (e.g., payment gateways, logistics providers, email marketing platforms)
- Business partners for promotions and collaborations
- Government agencies where required by law
- Other third parties with your consent
- We do not sell or rent your personal information.
5. Data Security & Storage
We take reasonable steps to ensure your personal information is secure. This includes:
- Using encryption and secure servers
- Restricting access to authorized personnel only
- Regularly reviewing and updating security measures
- While we take security seriously, no online platform can be 100% secure. If you suspect a data breach, please contact us immediately.
6. Access & Correction of Personal Information
You have the right to:
- Request access to the personal information we hold about you
- Request corrections if your information is inaccurate, outdated, or incomplete
- To make a request, please contact us using the details below.
7. Cookies & Online Tracking
Our website may use cookies to enhance user experience, track shopping behavior, and analyze website traffic. You can adjust your browser settings to disable cookies, but this may affect website functionality.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services after updates constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us.
